Privacy Policy

Tuffin & Wren is the trading name of Tuffin & Wren Ltd and is committed to ensuring that your privacy is protected. This Privacy Policy together with any other documents referred to therein, sets out the basis on which any personal data which we collect from you, or that you or others provide to us, will be processed by us.

Please read the following carefully. By accessing, browsing, registering or otherwise using our website ('the website') you confirm that you have read, understood and agree to the terms of this Privacy Policy.

How we get Information about you

We may collect and process the following data about you as follows:

Information you give us

You may give us information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your title, name, address, email address, phone number or other contact information, username, password, financial details, date of birth and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.

You acknowledge that the information which you provide may amount to sensitive personal data under the Data Protection Act 1998 (as well as the General Data Protection Regulations 2018 that will supersede it) and you consent to that data being processed as set out in this Privacy Policy.

Information we may collect from you

Each time you visit our site, we may automatically collect the following information:

Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet;

Information about your visit, including but not limited to the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Information we receive from other sources

We may receive information about you if you visit any other websites we operate or use any of the services we provide.

Information provided by other companies who have obtained your permission to share information about you.

We also work with other third parties (including but not limited to; property advertising and content companies and networks, analytics providers, search information providers, credit reference agencies etc) and may receive information about you from them.

Using your information

Your personal information maybe used in a number of ways, for example;

  • to contact you
  • to carry out our contractual obligations
  • to provide you with the information, products and/or services requested
  • to provide you with information about other goods and services
  • to verify your identity
  • to comply with our legal obligations

But we will also use the information;

  • to make improvements to our products and services
  • to notify you about changes to our products and services
  • to optimise our advertising, marketing material and content, website etc
  • for statistical analysis

Disclosure of your information

In addition to the above uses, we may share your information with selected third parties including, but not limited to:

Business partners, suppliers and sub-contractors, for the performance of any contract we enter with them or with you.

Advertisers and advertising networks (including social media) that require the data to select and serve relevant adverts to you.

Analytics and search engine providers that assist us in the improvement and optimisation of our site and services.

We may also disclose your information to third parties:

If we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

If Tuffin & Wren (or substantially all of its assets) are acquired by a third party, in which case personal data held by it about its clients will be one of its transferred assets.

Or, if we are required to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property or safety of Tuffin & Wren, our clients, staff or others. This includes exchanging information with other companies and organisations for the purposes of anti-money laundering, fraud detection/prevention and credit risk reduction.

Password Security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website and system, you are responsible for keeping the password confidential. Please notify us immediately if you suspect that your password is no longer secure.

Access to your information

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please contact us. You also have the right to withdraw consent for us to process your information or to remove it altogether however, please note that this may result in us being unable to act on your behalf or provide the services or information requested.

Accuracy and correction

You must ensure that any information you provide to us is correct and complete and whilst we endeavour to ensure the information we hold is accurate and up to date, you can ask us to correct or remove any personal information you think is inaccurate at any time.

Cookies and tracking

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

For further information visit or

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so if you link to other websites you should read their own privacy policies, before submitting any personal information.

Changes to our Privacy Policy

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

Who to contact

For any requests, corrections or enquiries about your personal information, please contact; The Data Protection Officer at Tuffin & Wren, 138 Northfield Avenue, London W13 9SB or by emailing (Please noe that we may charge a reasonable fee to cover our administrative costs).

You also have a right to complain to the Information Commissioner's Office. If you think there is a problem with the way Tuffin & Wren are handling your data you can contact them here; or by calling their helpline on 0303 123 1113.